Terms & Conditions

1Who we are

1.1Santa Calls is a service provided by EZ AI Solutions Ltd, trading as EZ AI Agency, a company registered in England and Wales (company number 16046837), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("we", "us").

1.2Contact: [email protected]. ICO registration reference: ZB931641.

2What the service is

2.1Santa Calls is a personalised phone call to your child from Father Christmas.

2.2Father Christmas is an AI voice agent, not a real person. The voice and conversation are generated by artificial intelligence using the details you give us at booking. By booking, you confirm you understand this.

2.3Calls are designed for children aged 3 to 10. You decide whether the service is suitable for your child.

3Who can book

3.1You must be 18 or over and have parental responsibility for each child named in the booking, or the permission of someone who does.

3.2Santa Calls is only available in the United Kingdom. You must live in the UK and give a UK phone number that you own or are authorised to use. We do not call numbers outside the UK.

3.3Each booking covers up to 3 children in one household, on one call. Children in different households need separate bookings.

4Booking and payment

4.1Prices are shown on our website at the time of booking, including VAT where applicable. Before any discount code, a call costs:

• One child: £12.99
• Two children: £14.99
• Three children: £16.99

4.2Payment is taken in full at booking through our payment provider, Stripe. Discount codes (including "elf codes") are one use per booking, cannot be exchanged for cash and may be withdrawn at any time.

4.3Your booking is confirmed when you receive our confirmation email.

5Your consent

By booking, you:

• consent, on your own behalf and on behalf of each child named, to the call taking place;
• consent to us calling the number you give us, using an AI-generated voice, at the time you book;
• understand the call will be recorded and transcribed (see section 11);
• agree that an adult will be present for the whole call.

6The call

6.1Father Christmas will call the number you give us at, or shortly after, your booked time. A call for one child usually lasts around 5 minutes, and a call for two or three children up to around 10 minutes.

6.2Father Christmas will ask to speak to a grown-up first. An adult must answer or be present with the child for the whole call.

6.3Father Christmas will use the first name and details you gave us. He will not ask for your child's surname, address, school, or any other identifying information. If your child offers it, it is not used for anything.

6.4Father Christmas will not promise specific presents. He may talk about wishes in a general, positive way.

6.5The caller ID will show our UK number. Your confirmation email includes a contact card so it shows as "Father Christmas".

7Call times and missed calls

7.1Calls take place between 8:00am and 7:30pm UK time. The last bookable slot is 7:30pm.

7.2If the call is not answered, we will try again at the same time the next day, up to 3 attempts in total over 3 days. We never call the same number more than once in 24 hours.

7.3If all 3 attempts go unanswered, we will email you and refund 50% of the price you paid.

7.4If whoever answers asks us to stop calling, we will not call that number again.

8Cancellations and refunds

8.1Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel within 14 days of booking for a full refund, unless the call has already happened. To cancel, email [email protected] with your booking reference.

8.2If you book a call to take place within 14 days, you are asking us to provide the service within the cancellation period. Once the call has taken place, you lose the right to cancel. If you cancel before the call, you get a full refund.

8.3We will refund you in full if we fail to make the call because of a fault on our side.

9The information you give us

9.1Please only give us what is needed for a fun call: your child's first name, age and a few happy details (a pet's name, a hobby, something they've done well).

9.2Please do not include health information, surnames, addresses, school names, or anything sad or sensitive. Use the "topics to avoid" box if there is something Father Christmas should not mention.

9.3You are responsible for making sure the information is accurate and appropriate.

10Using the service properly

You must not book a call for a child you are not responsible for, use the service to prank or upset anyone, or give us offensive content. We may refuse or end a call, without refund, if we reasonably believe this has happened.

11Recordings and your data

11.1Calls are recorded and transcribed so we can deliver the service, deal with complaints and keep children safe.

11.2We delete recordings and transcripts within 30 days of the call, unless we need to keep them longer for a safeguarding concern or a complaint.

11.3We do not sell your data, use it for advertising, or use children's recordings to train AI models. Our technology suppliers process data only on our instructions.

11.4Full details, including your rights under UK data protection law, are in our [Privacy Policy link].

11.5If you are unhappy with how we handle your or your child's data, please contact us first at [email protected]. We will acknowledge your complaint within 30 days and respond as quickly as we can. You can also complain to the Information Commissioner's Office at ico.org.uk.

12Keeping children safe

12.1We have a child safeguarding policy and a named safeguarding lead.

12.2If anything said during a call suggests a child may be at risk of harm, we may review the recording and, where we believe it is necessary, share information with the police or children's services.

13Limits of the technology

We provide the service with reasonable care and skill. AI can mishear or occasionally say something unexpected. We test and monitor the service carefully but cannot guarantee every call will be perfect. If something goes wrong, contact us and we will put it right or refund you.

14Our liability

14.1Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Nothing affects your statutory rights under the Consumer Rights Act 2015.

14.2Otherwise, our total liability to you is limited to the price you paid for the booking.

15General

15.1We may update these terms. The version in force when you booked applies to your booking.

15.2These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.

15.3Complaints: email [email protected]. We aim to respond within 5 working days.